I got my start in the technology world by working on the hardware side of desktop PC’s and though I have taken more of an appreciation towards software lately, hardware will always be something I am proficient in. I will soon be filing an LLC due to recently being hired as an IT Consultant for a Miami based real estate company; asked to custom build a desktop computer and get paid by a separate individual to “fix” their laptop. I am awaiting approval on the LLC before taking on the first two tasks, however I accepted and recently finished fixing the laptop, he following is why some people should not own a computer.
I feel the two things that people know far too little about yet rely far too much on are cars and computers. I knew the person in question with the laptop before I started this blog, when she first broached the subject of needing her laptop cleaned she told me it had “the computer equivalent of AIDS” and yes those were her exact words. Specifically what she expressed that was wrong with her laptop is:
- That it would power off after 5 minutes of use.
- That it would not connect to the internet.
- That it was loaded with viruses.
The first thing I did as I always try to do was connect to the internet which it did immediately, we can now cross number 2 off of that list. Now that the laptop was connected to the internet I had pop up warning messages from everything, ‘Your antivirus database is outdated by 300 days’; ‘Malwarebytes is outdated by 300 days’; ‘Windows needs to be updated’… I noticed that the laptop was getting hot so I removed the now determined to be dead battery and used the computer plugged into an outlet, that solved number 1 off of the list, afterwards I was informed that the laptop just ran continuously as it was her torrenting computer. After the Antivirus software and Malwarebytes had updated I was prompted to restart the computer and was met with the following:
I have no idea how long this took because I went to do something else after I saw how many updates were required. Once I returned I decided to address issue 3 and tackle the viruses. The following pictures are not for the tech squeamish.
What you should notice in the three Malwarebyte scan photos are that every time I use the same Quick Scan but the number of objects detected and the time elapsed vary.
I would run one scan and it would then complete and prompt me to restart the computer, again as these scans were going on I did other things. If you question why someone like Geek Squad charges so high to do this, it is because they take the same $50 an hour, they just charge you the hour(s) it takes to run these scans/updates.
I ran one final Malwarebytes scan on this computer which came back with no threats, cleaned the start up menu and feed up some hard drive space, we can now cross number 3 off the list as well. Most people wouldn’t drive their cars for a year without changing/checking the oil so I still find it crazy that a person would run their computer weekly without checking their antivirus software, the constant pop up messages from the toolbar are hard to miss. Normally I would not even touch Malwarebytes but since it was already installed on this computer that is what I went with, also I would not pay to use the antivirus in question, which will remain nameless, but to each their own.
I have seen plenty of computers in worse condition than this one and I must say had they been forthcoming from the beginning regarding never updating anything or running it continually I could have most likely diagnosed it before even powering it on. The reality is that most people are embarrassed having to bring up computer issues, only once can I say that a customer was forthcoming that she received the MoneyPak ransomware because she was looking at porn, I fixed her computer easily for free. Be honest with the people that are fixing your computer, they are going to find out regardless how the threat got onto your computer in the first place.